Privacy Policy

Robin is a legal technology company based in London.  Robin controls the collection and processing of any personal data that you provide to us in relation to this website, in relation to careers applications and by using our services. This privacy notice has been updated to reflect the changes made effective under the European Data Protection Regulation. We will continue to monitor guidance issued by our supervisory body and update our notice and practices as required. You can contact us at contact@robinai.co.uk if you have any questions.

"Personal data" is any information that relates to you and that identifies you either directly from that information or indirectly, by reference to other information that we have access to. The personal data that we collect, and how we collect it, depends upon how you interact with us. Categories of personal data that we routinely collect from visitors to our website may include your: (i) IP address, login information, browser type and version, time zone setting, browser plug-in types, operating system; and (ii) URL clickstreams (the path you take through our site), pages viewed, what you do on those pages and similar actions. If you are a customer of ours, we may collect more personal data from you including contact details that you directly provide to us and information about how you interact with our services including, for example, but not limited to, whether and when you upload a document, label a clause, accept a suggested edit, or log out of the services.  Details of how we collect, store and process such data are listed below and governed by our standard terms and conditions, and may include contact information such as your name, email address and telephone number.

We collect personal data directly from you as follows: (i) when you sign up to receive news services or register for one of our online demos, we will ask you provide your contact and other relevant information, as well as your communication preferences; (ii) when you write to us we will retain your email address and your correspondence may contain your contact information such as your name, telephone number(s) and place of work; and (iii) when you use our website and our services we collect information about your visit and how you interact with our website or those services. If you provide information to us about another person, you must ensure that you comply with any legal obligations that may apply to your provision of the information to us, and to allow us, where necessary, to share that information with our service providers.

We will only use your personal data fairly and where we have a lawful reason to do so. We are allowed to use your personal data if we have your consent or another legally permitted reason applies, including if such use is in our legitimate interest. We only use your personal data in order to: (i) administer and maintain our site and services and to perform data analysis, testing and research for the purpose of improving the functionality and usability of our products and services or develop new features, which it is in our legitimate interest to do so; (ii) improve our site to ensure that content is presented effectively; (iii) send marketing communications about our services and products, when you choose to receive such information from us; and (iv) maintain the safety and security of our site.  We do not process special categories of data.

When you visit our website, log in to our products or use our services, we automatically collect, store and use technical information about your equipment and interaction with our website and our relevant product(s). This information is sent from your computer to us using a variety of cookies and analytics tools.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but typically your browser settings allow you to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

https://support.google.com/chrome/answer/95647?hl=en (Chrome)
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences  (Firefox)
http://www.opera.com/help/tutorials/security/cookies/ (Opera)
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)
https://support.apple.com/kb/PH21411 (Safari)
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites.

We will also receive information about you from (i) Google Analytics, a web analytics service provided by Google, Inc. whose servers are in the United States of America: Google Analytics uses cookies to help us analyse how users use our site, and (ii) Mixpanel, Inc. which is a web analytics service whose servers are in the United States of America: Mixpanel provides us with information on how you use our services so we can improve its functionality and develop new features.

We treat your personal data with respect and do not share it with third parties except as described below. We will only transfer your personal data outside of the European region under the following circumstances (i) where the transfer is to a country or other territory which has been assessed by the European Commission (or an equivalent UK body) as ensuring an adequate level of protection for personal data; (ii) with your consent; or, (iii) on the basis that the transfer is compliant with the GDPR and other applicable laws.

We protect your personal data and implement appropriate technical and organisational security measures to protect it against any unauthorised or unlawful processing and against any accidental loss, destruction, or damage.

We do not keep your personal data for any longer than is necessary to fulfil the purpose for which we collected it, or to comply with any legal, regulatory or reporting obligations or to assert or defend against legal claims.

You have certain rights regarding how we use and keep your personal data. These are: (i) you can require us, to update or correct any inaccurate personal data, or to complete any incomplete personal data, concerning you. If you do, we will take reasonable steps to check the accuracy of, and correct the information. Please let us know if any of your information changes so that we can keep it accurate and up to date;· (ii) you can require us to stop processing your information for direct marketing purposes; if you withdraw your consent, we may not be able to provide certain products or services to you; and (iii) you have the right to object to our use of your personal data more generally.
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You may also have the right, in certain circumstances to: (i) be provided with a copy of any personal data that we hold about you, with certain related information. There are exceptions to this right; for example providing you with the information would reveal personal data about another person; (ii) to require us, without undue delay, to delete your personal data; (iii) to "restrict" our use of your information, so that it can only continue subject to restrictions; and (iv) to require personal data which you have provided to us and which are processed by using automated means, based on your consent or the performance of a contract with you, to be provided to you in machine readable format so that they can be "ported" to a replacement service provider.

You can exercise the above rights, where applicable by contacting us at contact@robinai.co.uk. We will require you to provide satisfactory proof of your identity in order to ensure that your rights are respected and protected. This is to ensure that your personal data is disclosed only to you.

If you have any questions or requests regarding this Privacy Statement, please contact us at contact@robinai.co.uk.

You have the right to make a complaint about how we process your personal data to the Information Commissioner at https://ico.org.uk/concerns/.